Poorly Built by Pulte: Pulte Homeowner Survey

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Building Justice wants to hear about your experience as an owner of a Pulte, Del Webb or DiVosta home.
Please take a few moments to complete our online survey about your Pulte home experience.
* = Required fields.

CONTACT INFORMATION:
Name:
Address:
Subdivision name:
Homebuilder: *	Pulte Del Webb DiVosta
City:
State:
Zip:
Phone:
Fax:
Contact Person:
Email:	(E-mail)
How Did You Find Out About Us
The above information is for identification purposes only and will not be released. Please check the box at right if you would like to receive a copy of the survey results.
SURVEY QUESTIONS: For all questions about homeowner satisfaction, please use this scale: 1 = Very Dissatisfied 2 = Dissatisfied 3 = Neutral 4 = Satisfied 5 = Very Satisfied
1. How long have you owned your Pulte/Del Webb (DW) home?: Less than one year 1-3 years 3-5 years 5-10 years
2. Are you the original owner of the home? Yes No
3. Did Pulte/DW offer promotional discounts to encourage a sale? Yes No
If YES, did the company honor its offer(s)? Yes No
4. Was your mortgage obtained through Pulte Mortgage, LLC? Yes No
If YES, please rate your satisfaction with Pulte Mortgage:
Overall:	1 2 3 4 5
Lending rate:	1 2 3 4 5
Costs/Fees:	1 2 3 4 5
5. Did Pulte/DW honor all agreements made during sales negotiations?: Yes No
Explain briefly:
6. Did model homes accurately portray homes offered for sale?: Yes No
7. Have you discovered any construction defects within your home?: Yes No
Please explain briefly:
How satisfied are you with Pulte’s response to construction defects that you brought to their attention. 1 2 3 4 5
Please explain briefly:
8. Have you tried to obtain repairs under your homebuilder's limited warranty (or "Home Protection Plan")? Yes No
If YES above, please rate your satisfaction with your homebuilder's response to your warranty claim. 1 2 3 4 5
Please explain briefly:
9. In your opinion, does the homebuilder's limited warranty adequately protect you against construction defects?: Yes No
10. Does your home have any problems that Pulte has not addressed to your satisfaction? Yes No
If so, when?:
Please describe briefly:
11. Would you purchase another Pulte or Del Webb home? Yes No
12. Please rate your overall level of satisfaction with your Pulte/DW home experience. 1 2 3 4 5
13. Please rate your overall satisfaction with the areas of your Pulte/DW home listed below. Please comment in the space provided. Please limit your comments for each item to 30 words.
Electrical: Explain briefly:	1 2 3 4 5
Plumbing: Explain briefly:	1 2 3 4 5
HVAC: Explain briefly:	1 2 3 4 5
Ceilings Explain briefly:	1 2 3 4 5
Windows: Explain briefly:	1 2 3 4 5
Doors: Explain briefly:	1 2 3 4 5
Flooring: Explain briefly:	1 2 3 4 5
Foundation: Explain:	1 2 3 4 5
Stucco: Explain briefly:	1 2 3 4 5
Framing: Explain briefly:	1 2 3 4 5
Roof: Explain briefly:	1 2 3 4 5
Exterior paint: Explain briefly:	1 2 3 4 5
Cabinets: Explain briefly:	1 2 3 4 5
Countertops: Explain briefly:	1 2 3 4 5
Interior paint: Explain briefly:	1 2 3 4 5
Drywall: Explain briefly:	1 2 3 4 5
Driveway: Explain briefly:	1 2 3 4 5
Landscape: Explain briefly:	1 2 3 4 5
Drainage: Explain briefly:	1 2 3 4 5
ADDITIONAL INFORMATION:
Please share any other comments you have about Pulte Homes, Inc. or your experience as a Pulte, Del Webb or DiVosta homeowner:

* = Required fields.

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